Tingimused

Article 1 - Definitions

In these general terms and conditions, the following terms have the following meanings:

1. GlamourSchedule: GlamourSchedule B.V., registered in the Netherlands, Chamber of Commerce number 81973667, hereinafter referred to as "Platform".
2. Customer: The natural person or legal entity that books a service from a Service Provider via the Platform.
3. Service Provider: The entrepreneur (salon, beauty salon, hairdresser, etc.) who offers his or her services via the Platform.
4. Booking: An appointment made via the Platform between Customer and Service Provider.
5. Service: The beauty or wellness treatment performed by the Service Provider.

Article 2 - Applicability

2.1 These general terms and conditions apply to all services offered by GlamourSchedule and to all bookings made via the Platform.

2.2 By using the Platform or by placing a booking, you accept these general terms and conditions.

2.3 Deviations from these conditions are only valid if agreed in writing.

Article 3 - Services

3.1 GlamourSchedule is an intermediary platform that connects Customers and Service Providers.

3.2 GlamourSchedule is not a party to the agreement between Customer and Service Provider. The Service Provider is fully responsible for the execution of the booked service.

3.3 GlamourSchedule strives to keep the information on the Platform as current and accurate as possible, but does not guarantee the accuracy, completeness or timeliness of the information provided.

Article 4 - Bookings

4.1 A booking is established as soon as the Customer has confirmed the booking via the Platform and the payment has been completed.

4.2 After completing a booking, the Customer will receive a confirmation email with all relevant details and a QR code that can be shown upon arrival.

4.3 The Customer must be present at the agreed location on time (at least 5 minutes before the start).

4.4 In case of a no-show, the Service Provider may charge the full price.

4.5 A booking counts as delivered only once both parties have confirmed it: on arrival the Service Provider scans the Customer's QR code, after which the Customer scans the Service Provider's QR code to confirm that the service has been carried out. Both scans take place at the Service Provider's location.

4.6 As long as either confirmation is missing, the booking remains pending and no payout is made to the Service Provider (see article 5.5). If a confirmation fails to materialise, the Customer or Service Provider may contact GlamourSchedule, which will assess the booking manually on the basis of the available information.

Article 5 - Payment

5.1 Payments are made via Mollie's secure payment system. GlamourSchedule accepts common Dutch payment methods including iDEAL, credit card and bank transfer.

5.2 The price of the service is clearly stated when booking. The Customer pays the full amount of the treatment without any additional fees.

5.3 The Service Provider chooses one of two billing models: payment per booking (article 5.3a) or a fixed amount per month (article 5.7). The chosen model applies for a full calendar month.

5.3a On the per-booking model, an administrative fee of €1.75 per completed booking is deducted from the payout to the Service Provider, for at most the first 25 bookings per calendar month. No fee is due on any booking beyond that in the same month. The counter restarts on the first day of each month. On the fixed monthly model no fee per booking is due. Under neither model is this fee charged to the Customer.

5.4 The Service Provider receives the payment, minus the administrative fee, 3 days after both confirmations referred to in article 4.5 have been received. GlamourSchedule aims to execute the transfer within two working days thereafter; the moment of crediting depends on the processing times of the banks involved.

5.5 Without both confirmations, no payout takes place. This waiting period serves to ensure that only services actually delivered are paid out.

5.6 On registration, the Service Provider pays a one-off €0.99 by iDEAL from their business account. This payment serves to verify the business and at the same time records the account to which later payouts are made. There is no compulsory subscription: recurring costs arise only if the Service Provider chooses the fixed monthly model. The amount is non-refundable once registration has been completed.

5.7 If the Service Provider chooses a fixed amount per month, the following applies:

5.7.1 The monthly amount is €24.99 per calendar month. For as long as this model applies, no fee as referred to in article 5.3a is due on bookings.

5.7.2 Collection takes place by SEPA direct debit mandate. The first month is paid in advance; with that payment the Service Provider also grants the mandate for the subsequent monthly collections. Without a valid mandate the model does not take effect and payment per booking continues to apply.

5.7.3 A choice of, or change to, the billing model takes effect on the first day of the next calendar month. At most one change may be requested per calendar month. Until the effective date the current model continues to apply in full. A month already paid in advance is not refunded; the Service Provider retains the chosen model for that month.

5.7.4 Cancellation is possible every month, without notice period and free of charge, subject to article 5.7.3. The month already paid runs out, after which payment per booking applies by operation of these terms.

5.7.5 If a collection fails, it is presented again up to 3 times. If payment still does not follow, the Service Provider returns to payment per booking. GlamourSchedule does not suspend the service in that case and does not block the Service Provider's calendar.

5.7.6 Where a free trial period of 14 days has been agreed by means of an advisor's discount code, nothing is due for that period. In that case the SEPA mandate is already granted with the registration payment. After the trial period ends, the chosen model continues automatically and the monthly amount is collected, unless the Service Provider cancels before the end of the trial period. GlamourSchedule announces that first collection by email at least 3 days in advance, stating the amount, the period and the date of collection. Cancelling during the trial period is free of charge and takes effect immediately; nothing is then collected and payment per booking continues to apply.

Article 6 - Cancellation

6.1 Cancellation by the Customer is free of charge up to 24 hours before the start of the appointment.

6.2 In case of cancellation within 24 hours before the start, 50% of the total price will be charged.

6.3 The Service Provider may cancel an appointment in case of force majeure. In this case, the Customer will receive a full refund.

6.4 Refunds are made within 5-10 business days via the same payment method as the original payment.

Article 7 - Liability

7.1 GlamourSchedule is not liable for damage resulting from the services provided by the Service Provider.

7.2 GlamourSchedule is not liable for indirect damage, consequential damage, lost profits or missed savings.

7.3 GlamourSchedule's liability is in all cases limited to the amount the Customer paid for the booking in question.

7.4 Complaints about the execution of the service must be submitted directly to the Service Provider.

Article 8 - Privacy

8.1 GlamourSchedule processes personal data in accordance with the General Data Protection Regulation (GDPR).

8.2 Personal data is only used to execute bookings, communication and to improve our services.

8.3 For more information, please refer to our Privacy Policy.

Article 8a - Cookies & Advertising

8a.1 GlamourSchedule uses cookies to improve the user experience and to offer relevant content.

8a.2 We use the following types of cookies:

• Functional cookies: Necessary for the operation of the Platform (e.g., session, language preference).
• Analytical cookies: To analyze and improve the use of the Platform.
• Marketing/Advertising cookies: To show personalized content and recommendations based on your interests and browsing behavior.

8a.3 Advertising cookies collect information about:

• Viewed services and categories (e.g., hairdresser, nail salon, massages)
• Visited salons and businesses
• Search queries within the Platform
• Interests derived from your activity

8a.4 This data is only collected after you have explicitly given consent via the cookie banner. You can withdraw your consent at any time via the cookie settings.

8a.5 Advertising cookies are stored for a maximum of 365 days. The collected data is not shared with third parties for external advertising purposes.

8a.6 By accepting marketing cookies, you consent to seeing personalized recommendations for salons and services that match your preferences.

Article 9 - Complaints

9.1 Complaints about the Platform or GlamourSchedule's services can be submitted via [email protected].

9.2 We aim to handle complaints within 14 days.

9.3 Complaints about the execution of a treatment by a Service Provider must be submitted directly to the relevant Service Provider.

Article 10 - Final Provisions

10.1 Dutch law applies to these general terms and conditions.

10.2 Disputes will be submitted to the competent court in Amsterdam.

10.3 GlamourSchedule reserves the right to change these general terms and conditions. Changes will be announced via the Platform.

10.4 If a provision of these conditions proves to be null and void, this does not affect the validity of the remaining provisions.

Last updated: August 2026