Frequently Asked Questions
Find answers to your questions fast
For customers
How do I book an appointment?
Find a salon on the search page, pick a service and choose an available date and time. Fill in your details and confirm the booking. You will receive a confirmation email with all the details.
Can I cancel or change my appointment?
Yes, you can cancel free of charge up to 24 hours in advance using the link in your confirmation email. Cancelling within 24 hours may incur a fee.
How does QR code check-in work?
When you arrive at the salon you scan the QR code to confirm you are there. That tells the salon you have arrived and releases the payment.
Which payment methods are accepted?
We accept iDEAL, credit card, Bancontact, PayPal, Apple Pay, Google Pay and more. Which methods are available differs per country.
For salons
How do I sign my salon up?
Click Register and choose a business account. Fill in your salon details, add your services and you are ready to take bookings.
What does it cost to use GlamourSchedule?
You pay €1,75 per completed booking, and only on the first 25 bookings of a month — after that every booking that month is free. When you sign up you pay a one-off €0,99 to verify your business. A subscription is not required.
How do I receive my payouts?
Connect your Mollie account for automatic payouts. The amount is split automatically: you receive your share straight away and we keep €1,75 in platform fees.
Can I set my own opening hours?
Yes, you set your opening hours per day in your dashboard. You can also block individual days for holidays or any other reason.
Payments and security
Is my payment secure?
Yes, all payments run through Mollie: certified payment providers that meet the highest security standards (PCI-DSS).
How is my data protected?
We use SSL encryption for all traffic. Your data is stored in line with the GDPR. Read our privacy policy for more information.
